Refund policy

Returns & Exchanges Policy

At Elemental Evolutions, we aim to ensure customer satisfaction with every purchase. Due to the nature of trading card products, we have specific return guidelines for different types of items.

Non-Returnable Items

The following items are non-returnable:

- Individual trading cards

- Sealed trading card products (e.g., booster boxes, booster packs, Elite Trainer Boxes, special collections, etc)

- Products containing trading cards (e.g., bundles or gift sets with cards included)

Custom etched binders: Due to the personalized nature of custom etched binders, these are non-returnable. We can only offer a resolution in the event of damage during transit. Please contact us within 24 hours of delivery if your custom binder is damaged.

This policy helps maintain the integrity and authenticity of our products.

Returns on Binders, Deck Boxes, and Accessories

We are happy to accept returns for binders, deck boxes, and other related accessories under the following conditions:

- Return Window: Returns are accepted within 30 days of purchase.

- Condition: The product must be unused, unopened, and in its original packaging

- Restocking Fee: A 15% restocking fee will be applied to returns of these items to cover processing costs. The customer is responsible for return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we want to make it right. Please contact us at info@elementalevolutions.com within 24 hours of delivery with the following:

- Photos of the damaged or incorrect item(s), the original shipping box with any in-transit damage pictured, and a picture of the shipping label adhered to the original box

- Your order number and proof of purchase (order confirmation email or included packing slip will suffice)

We will evaluate your claim and provide a resolution, which may include a replacement, refund, or store credit at our discretion.

Order Cancellations

Orders for "In-stock" Trading Card Products cannot be canceled once they have been processed for shipping. We strive to ship orders within 24 hours, so the sooner a cancellation request is made, the better.

If your order includes preorder items that have not yet been fulfilled, you may contact us to request a cancellation. We will evaluate the request on a case-by-case basis, but please note that cancellations are more difficult to process the closer the item is to fulfillment.

Cancellation Fee: Cancellations may be subject to a 3% cancellation fee to cover processing costs. This fee applies to cancellations processed after payment has been made but before shipment.

Contact Us

For any questions or concerns about your order, please reach out to us at info@elementalevolutions.com. Our team is here to assist you and ensure a positive shopping experience.